OBS

OBS

OTHER

KE

PC

1

The worker’s actions recognise people’s right to make their own decisions in the context of their lives, and acknowledge peoples responsibilities

2

The worker’s actions in interpreting the meaning of rights and responsibilities are consistent with existing legislative frameworks and organisational policy

3

Information provided by the worker is up-to-date and takes account of the complexity of the decisions which people may need to make

4

People who are unable to exercise their rights personally are given the appropriate help to do so

5

Tensions between rights and responsibilities are acknowledged and the appropriate support is given towards their solution

6

The necessary records relating to the promotion of rights and responsibilities are accurate, legible and complete

7

Information recorded by the worker is consistent with the promotion of rights and distinguishes between facts and opinions

8

People who wish to make a complaint about an infringement of their rights are provided with the necessary information to do so

OBS

OBS

OTHER

KE

Range

1

2

3

4

5

Context:

a) Socio-economic

b) Personal

Information:

a) Unwritten

b) Written

Appropriate help to exercise rights:

a) acting on behalf of the person when they are not

able to do so

b) seeking someone else to act on the person’s

behalf

Tensions:

a) within people

b) between people

c) between people and organisations

Appropriate support towards resolution

a) direct challenges to the people concerned

b) help sought from others towards a resolution

c) seek to change the structures and systems which

affect the person’s rights

OBS

OBS

OTHER

KE

PC

1

actions of the worker are consistent with people’s expressed beliefs and views and acknowledge the benefits of diversity

2

anti-discriminatory practice is promoted in ways which are consistent with professional and legislative frameworks and organisational policy

3

the appropriate action is taken to minimise the impact of discrimination and oppression on people

4

the appropriate support is sought by the worker when they are having difficulty promoting equality and diversity

5

the necessary records relating to the promotion of equality and diversity are accurate, legible and complete

6

information recorded by the worker is consistent with the promotion of equality an diversity

Range

1

2

Diversity:

a) individual and social characteristics

b) values and beliefs

Appropriate action:

a) challenge the source of the discrimination and

oppression

b) seek the support of others to challenge

discrimination and oppression

c) seek appropriate support for the person who is

being oppressed or discriminated against

OBS

OBS

OTHER

KE

PC

1

information stored in, and retrieved from, recording systems is consistent with the requirements of legislation and organisational policy

2

records made by the worker are accurate and legible and contain only the information necessary for the record’s purpose

3

information is disclosed only to those who have the right and need to know, and when proof of identity has been obtained

4

the appropriate precautions are taken when communicating confidential or sensitive information to those who have the right and need to know it

5

when someone tells the worker something which the worker is required to share with others, the person is told in a clear and appropriate manner that the information may need to be shared with others

6

confidential records are handled securely and stored in the correct place

7

support is sought by the worker when it appears that information is being misused

Range

1

2

3

4

Information stored:

a) electronically

b) in writing

Appropriate precautions in relation to:

a) who might overhear or oversee the information

b) who might access the information

Communications:

a) electronically

b) in writing

c) orally

Support

a) advice from colleagues and others on the action the worker should take

b) support from colleagues and others to take joint action